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Ongoing Services

We believe in empowering our clients.  Responsibility, accountability and ownership are core to any secure and reliable IT environment.  We don’t think you should outsource those key elements.  However, we do believe that we should share our knowledge of what it takes to build and maintain a secure environment and partner with our clients to deliver the best possible outcome.

Engagement styles

Software Only

We supply you with the software solution for you to self-manage (taking the benefit of the discounts that we can provide). 

Co-Managed

In addition to the software we will be your second pair of eyes, allowing us to share the responsibility of ensuring everything is working as it should. 

Bespoke/Dedicated

For those complex and demanding needs we can build a bespoke service with dedicated resource to handle the most specific and complex of needs.

Professional Services to support you

Sitting alongside all these services is access to our Professional Services team in order to help with one off engagements or special projects.  In terms of ongoing services we offer.

Microsoft 365 backups

Easily find and restore anything, from a single file to an entire database.  Guard against accidental or malicious deletion or corruption with frequent backups of Microsoft 365 data sources. Retain and easily restore Microsoft 365 data for 7 years. SOC 1 and SOC 2 certified data centers. HIPAA and PCI-DSS compliant. ISO27001 and ISO-9001 certified.

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  • Exchange Email (6x a day)

    • Messages, ​Attachments, Mailboxes, Folders, Calendars, Events, Contacts

  • Teams (6x a day)

    • Teams, Channels, Private Channels, Embedded content, Posts, Replies, Messages, Roles, Files, Settings

  • OneDrive (4x a day)

    • Files​, Folders, Metadata

  • SharePoint (4x a day)

    • Drives​, Folders, Site Structure, Permissions

DNS Filtering

Advanced DNS Filtering stops web threats earlier.  Defend proactively against malicious advertising and the thousands of harmful websites created each day with DNS Filtering. Get stronger protection, greater network visibility, and user-based reporting.

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  • Use AI and machine learning to recognize and block malicious websites in real time

  • Get DNS protection on a fast and reliable network

  • Gain visibility into your sites and off-network devices with detailed reporting​

Patch Management

Patch management you can rely on.  Patch any network environment, on-schedule or on-demand, with unmatched reboot control. Easily deliver OS and feature upgrades for Microsoft, Apple, and third-party apps.

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Never miss a Microsoft patch, including OOB patches, feature and OS upgrades, updates for older operating systems, and updates for 100+ third-party applications.

 

  • Single-cycle patching reliably handles the entire update process, through patch and reboot.

  • Increase patch flexibility

  • Install only the patches you want, when you want them.

  • Choose from a variety of device reboot options, including forced reboot, delay in and outside the window, and silent reboot.

  • Patch with more control

  • Allow a high level of granularity to set patch policies across a multi-tiered hierarchy—all organizations, specific departments and sites, custom groups, and even specific devices.

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